Training Video's & Checklists

Duplicate Students

If you have received a message from the PEN office about duplicates, you will need to complete the form below and attach it to a helpdesk ticket. All fields are mandatory as we need to verify it against the existing record. Admit the existing student to your school, and do not withdraw the duplicate.

When searching for a student, only enter the following:
1. Legal Last Name
2. Gender
3. Date of Birth

Any additional information will cause errors in the search and likely create a duplicate record.
We will assign the issue to L2 and they will delete the student in batches, so please be patient.

Click here to download the duplicate form

 

New Front Office Staff Training

If you are brand new to MyEdBC and don't know where to start I would suggest watching these introduction videos:

 

Start of School Tasks

The following tasks need to be AFTER End of Year Rollover, but BEFORE the start of school.

 

1701

 

TRAX

 

High School Report Cards (Grade 10-12)

Learning Update Report Cards (Grade K-9)

Teacher Training

  • Teacher Introduction Sessions The following is a series of recordings that introduces the teacher module. It was an opportunity for staff to be able to see what MyEdBC will look like for teachers. All recordings are the same and you only need to watch one.

 

Online Registration

Student Parent Portal (User Accounts)

Scheduling

 

Other

  • Import Student Emails: 
    • Please refer to this document which explains how to create the CSV file for import. (Click HERE) Once you have the CSV file ready then please open a new helpdesk ticket and attach it.
  • Import Student Photo's: 
    • Please refer to this document which explains how to import photo's to MyEdBC. (Click HERE)
  • How to Enter and Manage Student/Parent Address:
    • Please refer to this document which explains how to share Addresses (Click HERE)
    • Please refer to this video which shows how to share Addresses (Click HERE)
  • How to Connect Siblings in MyEdBC: (Click Here)
  • Excel Training Videos: 
    • How to use VLookUp with Multiple variables (Click HERE)

 

275+

Schools

67000+

Students

8500+

School Staff

3

Support Team Members

Frequently Asked Questions

I'm a parent/student how do reset my portal account/password?

If you are a parent or student you will need to contact your school to ask them to reset your username and password for the parent/student portals. My team has no access to reset or create parent portal accounts.

Contact Our Team

Phone Us

1-877-620-5673

Office Hours

9am - 4pm, Monday - Friday
Click here for office closures

Helpdesk

Click Here

Attention Parents & Students:

Please note that our suport team CANNOT RESET any student/parent usernames or passwords for you.

If a student or parent is having troubles logging in or accessing MyEdBC you will have to contact your school or district to get them reset your account.

Andrew

Project Manager

andrewsmit@bcsupportonline.com

Patreen

Support

patreen@bcsupportonline.com

Megan

Support & Trainer

megan@bcsupportonline.com