If you have received a message from the PEN office about duplicates, you will need to complete the form below and attach it to a helpdesk ticket. All fields are mandatory as we need to verify it against the existing record. Admit the existing student to your school, and do not withdraw the duplicate.
When searching for a student, only enter the following:
1. Legal Last Name
2. Gender
3. Date of Birth
Any additional information will cause errors in the search and likely create a duplicate record.
We will assign the issue to L2 and they will delete the student in batches, so please be patient.
If you have students that are working remotely or doing some type of blended online/offline learning. Here is a guide on how to setup the offsite attendance codes
For all schools that have students in learning groups/cohorts. Here is a guide on how to setup the program groups for ministry reporting.
Before completing TRAX, ensure to review the 1701 Sessions.
Teacher Introduction Sessions The following is a series of recordings that introduces the teacher module. It was an opportunity for staff to be able to see what Aspen will look like for teachers. Both recordings are the same and you only need to watch one.
Create Staff Accounts:
Create Student Accounts:
The following resources are available to all independent schools that are using MyEducationBC
View upcoming live online training events that we have on various topics such as 1701, TRAX, Report Cards, Student Registration, etc
Click to View Upcoming Training
We have created a series of videos and guides to help you complete various tasks such as 1701, Report Cards, Online Student Regitration, EOYR, etc
Click to Training Video & Guides
If you missed a live online training session or want to review it you can see all our previous training session recordings here
The Ministry has created a series of guides about using MyEducation for front desk staff, teachers, SPED coordinators and schedulers. These guides are similar to our guides just more detailed and generalized for all school types
Click to View Provincial Guides
These open workshops have no predefined topics and are when schools can come into a Zoom room and ask our team any questions that they have. We can demonstrate how to use particular functions or how to run specific reports that you may have questions about. It is also a chance for you to connect with others in the same role as you but in different schools and see how they optimize MyEdBC in their schools.
Click to View Upcoming Open Sessions
All requests for support should be submitted to our helpdesk. One of our team members will be happy to help you with any MeEdBC issues.
At the start of the school year and throughout the year you can book a one-on-one session with one of our staff members. We will do a desktop share with Zoom and help you through any problems you are having with MyEdBC.
Book One-on-One Session
If you have any questions you are always welcome to call us at 1-877-620-5673. *If no one answers we are likely on the other line supporting another school. Please submit a Helpdesk ticket or try calling us back and we will be happy to assist you.
Call Us at 1-877-620-5673
If you are a parent or student you will need to contact your school to ask them to reset your username and password for the parent/student portals. My team has no access to reset or create parent portal accounts.
Schools
Students
School Staff
Support Team Members
Please note that we CANNOT RESET any username or passwords for you.
You will have to contact your school to get them reset.
1-877-620-5673
(Hours: 9am - 4pm)
andrewsmit@bcsupportonline.com
patreen@bcsupportonline.com
jaz@bcsupportonline.com
