Online – Open Sessions (All Schools)

We are going to do a series of open workshops every month over for the remainder of this school year. These open workshops have no predefined topics and are when schools can come into a Zoom room and ask our team any questions that they have. We can demonstrate how to use particular functions or how to run specific reports that you may have questions about. It is also a chance for you to connect with others in the same role as you but in different schools and see how they optimize MyEdBC in their schools. Each session will be about 1 hour in length and you can come and go as you please. You can ask questions live in the session or you can submit them beforehand here: https://forms.gle/judd8GFx2qyKehwFA

Session Zoom Link: https://us02web.zoom.us/j/87512216955?pwd=Ym8za1ZJU3ZTMnNSYUkrMzBtSXJaZz09

Upcoming Sessions

  • 9th Jul 2021

Previous Session Recordings and Questions


    • Click HERE to watch recording of session
    • Questions covered in this session
      The time stamps are +/- 1 minute or so, you might have to go forward or back a minute or so to find the start of the question in the recording
      • 0min: report that includes the parents email address - managing fieldsets to create exportable reports
      • 6min: Entering and validating addresses on student records
      • 11min: Running lists - homeroom (may be run by Teachers as well), birthdays and attendance entry
      • 15min: Adding Next Homeroom values
      • 17min: How to run a Monthly Register Attendance list
      • 18min: New standardized enrollment and withdrawal codes
      • 20min: Student's citizenship code when parents have work permit status
      • 21min: Student's Next School, Pre-Transitioning Students
      • 23min: Locating session recordings
      • 25min: Pre-register for kindergarten
      • 27min: Pre-Registering / Registering students
      • 28min: Changing student status from Active to PreReg
      • 30min: Adding course codes and class sections
      • 37min: Extra Withdrawal enrollment records for Active students
      • 41min: Entering attendance (Elementary)
      • 44min: Absent am or pm vs half day absence
      • 46min: Copying course catalog to next (Build) year
      • 47min: Assigning the grade SG (Standing Granted)
      • 49min: Adding course codes in current year, will we have to copy the courses from this year to next? (Yes)
      • 50min: Start of school sessions, including how to add courses etc. (Sessions will be scheduled in August or watch Start of School Training videos https://bcsupportonline.com/training/)
      • 53min: Settings allowing teachers to change attendance records
      • 54min: How to submit a help desk ticket

    • Click HERE to watch recording of session
    • Questions covered in this session
      The time stamps are +/- 1 minute or so, you might have to go forward or back a minute or so to find the start of the question in the recording
      • 1min: My question is in regards to custom courses. We offer custom courses and sometimes, 2 or even 3 of our courses are forming the final Ministry grade. How can we do this? How can we calculate the final ministry grade? and how would it affect the trax reporting?
      • 6min: Entering grades for courses
      • 11min: Pre-registering for Kindergarten
      • 14min: Adding a transcript for an external course
      • 17min: Who is the Ministry contact for questions
      • 18min: and 24min: PSR Grade for pre-registered students
      • 19min: Former Students filter - where is it and who does it include
      • 20min: Duplicate Student info and form - where to locate
      • 21min: Duplicate record for a pre-registered student who was in Strongstart - how to fix
      • 22min: How many nested (sub) courses can you allocate to a single course?
      • 22min: Do TRAX submissions include "Active No Primary" students?
      • 24min: / 28min: ES Audit vs May 15 is a Saturday - what date to do snapshot
      • 25min: PSR grade for students enrolled and active within the school year
      • 26min: Creating course flavours, XLDC course versions
      • 28min: Offsite attendance codes for ES Audit - contact Independent School Branch
      • 31min: Related siblings and connecting records
      • 38min: Changing the PSR grade
      • 40min: Former students filter - correcting records for students who should not be listed as former
      • 41min: Attendance report for one student
      • 42min: Build view - copying an active schedule - We will host training sessions for Elementary (June date TBD) and for High School (date TBD)
      • 46min: External course - appropriate mark
      • 49min: Pre-transitioning students
      • 50min: Custom / combined courses - how to calculate marks
      • 50min: Can I pre-register new international students
      • 51min: Report card marks / marks populating PSR
      • 53min: Changing the schedule term for one student / one course
      • 54min: Setting up gradebook - resources
      • 56min: Preparing Grade Input for mark entry
      • 57min: Printing a blank grade input sheet

    • Click HERE to watch recording of session
    • Questions covered in this session
      The time stamps are +/- 1 minute or so, you might have to go forward or back a minute or so to find the start of the question in the recording
      • 0min: Adding non-MyEd grades to the MyEd PR card. (related link https://storage.googleapis.com/trax-training-videos/module7-historical-courses.mp4 )
      • 1min: Will you be having an End of Year Rollover training session?
      • 2min: Using Miscellaneous fields, 10:50 - related fieldsets and reports
      • 6min: Resetting a parent's password if they had an account with a previous school
      • 7min: ES audit - when is it due? Will there be a training session?
      • 9min: Non-School Day report for ES Audit
      • 11min: Interim reporting
      • 13min: Can report cards be previewed prior to posting?
      • 14min: External backup of MyEd Student files, per auditor request
      • 20min: BC Support Online website overview
      • 22min: Creating student accounts, expired student account
      • 26min: Class rosters - printing homeroom and class lists
      • 27min: Calculating student GPAs
      • 30min: BC Student information verification form - cannot email directly out of MyEd
      • 32min: Afternoon attendance issue not yet resolved. NOTE: during Start of School training we will demonstrate a new system we're suggesting schools use instead of Homeroom attendance for 2021-2022
      • 33min: Locating a list of pre-registered Kindergarten students
      • 35min: Can I change the user name on our school MyEd account?
      • 35min: End of Year Rollover (EOYR) info
      • 36min: High school honour roll - how does it work without a GPA calculation?
      • 37min: Parent Accounts - resetting passwords
      • 39min: Changing a student's login ID
      • 39min: Can parents with students in private and public school have a single user account to access both/all of their children?
      • 40min: Can I access a parent's portal account to see what they can see?
      • 41min: Creating an alerts fieldset and setting it as default on the Student top tab
      • 43min: Can we create/upload our own icons for different kinds of alerts?
      • 43min: Changing the enrollment status from PreReg to Active
      • 45min: Correcting the enrollment status from Active to PreReg
      • 47min: Running a Monthly Register for attendance
      • 49min: Correcting PreReg dates - it should be the date the student is registered, not the first day they attend
      • 50min: Changing Pre-Reg students from KF to EL and correcting the registration date
      • 51min: Publishing a report card to parent portal

    • Click HERE to watch recording of session
    • Questions covered in this session
      The time stamps are +/- 1 minute or so, you might have to go forward or back a minute or so to find the start of the question in the recording
      • 01min: Searching for archived students records - https://www.myeducationbc.info/wp-content/uploads/Enrollment-and-Demographics-v4.1.pdf
      • 04min: Run a student list with parent contact phone numbers only - managing fieldsets, printing to pdf, exporting
      • 07min: Uploading signatures on report cards.
      • 08min: Checking for students in the Archive database
      • 08min: Adding historical student marks for PSR
      • 15min: Report to confirm teachers posted attendance
      • 17min: Retrieving a personal student record after the student has withdrawn
      • 19min: How to create Comment Banks
      • 23min: Editing attendance after the course is finished
      • 25min: Checking / Adding Completion Dates. Also see the February open session for more detailed information.
      • 26min: What is visible through the parent portal and what can be blocked or controlled.
      • 27min: Mass update the Comment Bank name
      • 27min: Creating custom field sets
      • 28min: Daily roster attendance settings - adding absence reasons
      • 31min: Managing Fieldsets - creating, deleting, hiding from view
      • 34min: Attendance settings - access for teachers to add reasons
      • 34min: Basic / critical information that must be entered when registering brand new students
      • 36min: Creating new attendance reasons
      • 38min: Fieldsets - creating new fields clarification
      • 41min: Contacts info for students who have transferred
      • 43min: Where are the new PEN generated?
      • 43min: Hiding attendance reasons - not possible
      • 44min: Sharing parent records to ensure contact info is shared
      • 53min: Locating open session recordings https://bcsupportonline.com/open-sessions-myeducationbc.html
      • 54min: Adding an absent-excused button for attendance

    • Click HERE to watch recording of session
    • Questions covered in this session
      • Prepare & Post Grade Input for marks and comments
      • Prepare and Post Course Dates and Completion Dates
      • Removing transcripts for dropped courses
      • Entering multi-day absence for 'by-class' attendance students
      • Class to Daily Attendance Procedure
      • Confirm that teachers have entered grades for last term
      • Mass assign courses to each student in a homeroom
      • Parent Portal - changing parent login IDs
      • Adding Numeracy Assessment marks
      • Confirming if a SPED Designation code is primary
      • What is Family Courier, how to assign Family Courier
      • Adding dates for manually created Equivalency Transcripts
      • Medical, Legal and Other Alerts - how to create
      • Creating inclusions for students with SPED designations
      • Adult grads not showing up on TRAX - settings to check
      • Second address for parents sharing custody of a student
      • Adding membership records for PSR record of Schooling

    • Click HERE to watch recording of session
    • Questions covered in this session
      • Grades / PSR / Report Cards:
        – entering final grades for PSR and / or report card purposes
        – is there any way to mass load courses for past years
        – how to remove courses from a student's record
        – how correct a grade
        – is MYED working on designing a true "Standards Based" k-9 report card
      • Attendance:
        – class to daily attendance function – doesn't work for Offsite since there is no portion absent related to Offsite attendance records.
        – PM afternoon attendance issue not yet resolved, no ETA from the Provincial team
        – looking for attendance reports to run for previous months
        – how to record attendance records (Offsite or other), entering for multiple students / date ranges
      • Student records:
        – entering designations
        – adding inclusions
        – adding to learning groups / cohorts

In Person – Open Sessions (All Schools) – Cancelled

We are going to do a number of open workshops around the province over the next couple months. These workshops will be open sessions where schools can come in person and ask our team any questions they have. We will demonstrate how to use a particular function or how to run specific reports that you have questions about. It is also a chance for you to connect with others in the same role as you from different schools to see how they uptomize MyEdBC in their schools.

Please sign up for each person attending. Please note that there is a max of two people per school allowed. Also this event is free to all schools, and will include lunch.

  • Click Here Sign-Up for Open Session – CANCELLED DUE TO THE PLAGUE (please note that the confirmation email you get will mention something about logging in with a link, just ignore it. The session is in person and those instructions are for when we do online training)

*If you have a group of schools that are outside the planned locations and you can arrange a date that would work with all those schools; please contact us and we might be able to hold sessions in other locations. (typically we need about 4 – 5 schools in order to be able to do a session and make it cost effective)

Support Available to Independent Schools

The following resources are available to all independent schools that are using MyEducationBC

Upcoming Training

View upcoming live online training events that we have on various topics such as 1701, TRAX, Report Cards, Student Registration, etc
Click to View Upcoming Training

Independent School Guides

We have created a series of videos and guides to help you complete various tasks such as 1701, Report Cards, Online Student Regitration, EOYR, etc
Click to Training Video & Guides

Training Recordings

If you missed a live online training session or want to review it you can see all our previous training session recordings here


Click to Training Recordings

Provincial Guides

The Ministry has created a series of guides about using MyEducation for front desk staff, teachers, SPED coordinators and schedulers. These guides are similar to our guides just more detailed and generalized for all school types
Click to View Provincial Guides

Open Sessions

These open workshops have no predefined topics and are when schools can come into a Zoom room and ask our team any questions that they have. We can demonstrate how to use particular functions or how to run specific reports that you may have questions about. It is also a chance for you to connect with others in the same role as you but in different schools and see how they optimize MyEdBC in their schools.
Click to View Upcoming Open Sessions

Helpdesk

All requests for support should be submitted to our helpdesk. One of our team members will be happy to help you with any MeEdBC issues.


Login to Helpdesk

One-on-One Sessions

At the start of the school year and throughout the year you can book a one-on-one session with one of our staff members. We will do a desktop share with Zoom and help you through any problems you are having with MyEdBC.
Book One-on-One Session

Phone Us

If you have any questions you are always welcome to call us at 1-877-620-5673. *If no one answers we are likely on the other line supporting another school. Please submit a Helpdesk ticket or try calling us back and we will be happy to assist you.
Call Us at 1-877-620-5673

Frequently Asked Questions

171

Schools

40,276

Students

4,820

School Staff

3

Support Team Members

Contact

Parents & Students
Usernames and Passwords

Please note that we CANNOT RESET any username or passwords for you.
You will have to contact your school to get them reset.

Phone Us


1-877-620-5673
(Hours: 9am - 4pm)

Andrew - Project Manager

andrewsmit@bcsupportonline.com

Patreen - Support

patreen@bcsupportonline.com

Jaz - Support

jaz@bcsupportonline.com