Online – Open Sessions (All Schools)

We are going to do a series of open workshops every month over for the remainder of this school year. These open workshops have no predefined topics and are when schools can come into a Zoom room and ask our team any questions that they have. We can demonstrate how to use particular functions or how to run specific reports that you may have questions about. It is also a chance for you to connect with others in the same role as you but in different schools and see how they optimize MyEdBC in their schools. Each session will be about 1 hour in length and you can come and go as you please. You can ask questions live in the session or you can submit them beforehand here: https://forms.gle/judd8GFx2qyKehwFA

Session Zoom Link: https://us02web.zoom.us/j/87512216955?pwd=Ym8za1ZJU3ZTMnNSYUkrMzBtSXJaZz09

Upcoming Sessions

  • 5th Feb 2021
  • 5th Mar 2021
  • 9th Apr 2021
  • 7th May 2021
  • 4th Jun 2021
  • 9th Jul 2021
  • 6th Aug 2021

Previous Session Recordings and Questions


    • Click HERE to watch recording of session
    • Questions covered in this session
      • Prepare & Post Grade Input for marks and comments
      • Prepare and Post Course Dates and Completion Dates
      • Removing transcripts for dropped courses
      • Entering multi-day absence for 'by-class' attendance students
      • Class to Daily Attendance Procedure
      • Confirm that teachers have entered grades for last term
      • Mass assign courses to each student in a homeroom
      • Parent Portal - changing parent login IDs
      • Adding Numeracy Assessment marks
      • Confirming if a SPED Designation code is primary
      • What is Family Courier, how to assign Family Courier
      • Adding dates for manually created Equivalency Transcripts
      • Medical, Legal and Other Alerts - how to create
      • Creating inclusions for students with SPED designations
      • Adult grads not showing up on TRAX - settings to check
      • Second address for parents sharing custody of a student
      • Adding membership records for PSR record of Schooling

    • Click HERE to watch recording of session
    • Questions covered in this session
      • Grades / PSR / Report Cards:
        – entering final grades for PSR and / or report card purposes
        – is there any way to mass load courses for past years
        – how to remove courses from a student's record
        – how correct a grade
        – is MYED working on designing a true "Standards Based" k-9 report card
      • Attendance:
        – class to daily attendance function – doesn't work for Offsite since there is no portion absent related to Offsite attendance records.
        – PM afternoon attendance issue not yet resolved, no ETA from the Provincial team
        – looking for attendance reports to run for previous months
        – how to record attendance records (Offsite or other), entering for multiple students / date ranges
      • Student records:
        – entering designations
        – adding inclusions
        – adding to learning groups / cohorts

In Person – Open Sessions (All Schools) – Cancelled

We are going to do a number of open workshops around the province over the next couple months. These workshops will be open sessions where schools can come in person and ask our team any questions they have. We will demonstrate how to use a particular function or how to run specific reports that you have questions about. It is also a chance for you to connect with others in the same role as you from different schools to see how they uptomize MyEdBC in their schools.

Please sign up for each person attending. Please note that there is a max of two people per school allowed. Also this event is free to all schools, and will include lunch.

  • Click Here Sign-Up for Open Session – CANCELLED DUE TO THE PLAGUE (please note that the confirmation email you get will mention something about logging in with a link, just ignore it. The session is in person and those instructions are for when we do online training)

*If you have a group of schools that are outside the planned locations and you can arrange a date that would work with all those schools; please contact us and we might be able to hold sessions in other locations. (typically we need about 4 – 5 schools in order to be able to do a session and make it cost effective)

Support Available to Independent Schools

The following resources are available to all independent schools that are using MyEducationBC

Upcoming Training

View upcoming live online training events that we have on various topics such as 1701, TRAX, Report Cards, Student Registration, etc
Click to View Upcoming Training

Independent School Guides

We have created a series of videos and guides to help you complete various tasks such as 1701, Report Cards, Online Student Regitration, EOYR, etc
Click to Training Video & Guides

Training Recordings

If you missed a live online training session or want to review it you can see all our previous training session recordings here


Click to Training Recordings

Provincial Guides

The Ministry has created a series of guides about using MyEducation for front desk staff, teachers, SPED coordinators and schedulers. These guides are similar to our guides just more detailed and generalized for all school types
Click to View Provincial Guides

Open Sessions

These open workshops have no predefined topics and are when schools can come into a Zoom room and ask our team any questions that they have. We can demonstrate how to use particular functions or how to run specific reports that you may have questions about. It is also a chance for you to connect with others in the same role as you but in different schools and see how they optimize MyEdBC in their schools.
Click to View Upcoming Open Sessions

Helpdesk

All requests for support should be submitted to our helpdesk. One of our team members will be happy to help you with any MeEdBC issues.


Login to Helpdesk

One-on-One Sessions

At the start of the school year and throughout the year you can book a one-on-one session with one of our staff members. We will do a desktop share with Zoom and help you through any problems you are having with MyEdBC.
Book One-on-One Session

Phone Us

If you have any questions you are always welcome to call us at 1-877-620-5673. *If no one answers we are likely on the other line supporting another school. Please submit a Helpdesk ticket or try calling us back and we will be happy to assist you.
Call Us at 1-877-620-5673

Frequently Asked Questions

171

Schools

40,276

Students

4,820

School Staff

3

Support Team Members

Contact

Parents & Students
Usernames and Passwords

Please note that we CANNOT RESET any username or passwords for you.
You will have to contact your school to get them reset.

Phone Us


1-877-620-5673
(Hours: 9am - 4pm)

Andrew - Project Manager

andrewsmit@bcsupportonline.com

Patreen - Support

patreen@bcsupportonline.com

Jaz - Support

jaz@bcsupportonline.com