Our regular hours of phone and helpdesk support is: 9am until 4pm. Monday - Friday (we are closed Saturdays and Sundays)

We are closed for the following stat holidays:

• Labour Day
• National Day for Truth and Reconciliation
• Thanksgiving
• Remembrance Day
• Christmas Eve
• Christmas Day
• Boxing Day
• New's Year Day
• Family Day
• Good Friday
• Easter Monday
• Victoria Day
• Canada Day
• BC Day

During times of typical school vacations/breaks our office is typically open but with modified hours.

• Christmas Break: For the week before Christmas we are open from 9am until 1pm with both phone and heldpesk support. For the week between Christmas - New Year's there will be no phone, no one-on-one sessions and only very limited helpdesk ticket support. (ie. we will be checking helpdesk once per day for any emergency's school may have).
• Spring Break: Our office is open with shortened hours.
• Summer: Our office is open as normal with regular hours, except from 2nd July to start of EOYR when we are only open for phone and helpdesk support from 9am until 1pm. During the week of EOYR our office is closed, while MyEdBC is offline for the Provincial Team to run end of year processes and maintenance.