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Support Available to Independent Schools
The following resources are available to all independent schools that are using MyEducationBC
View upcoming live online training events that we have on various topics such as 1701, TRAX, Report Cards, Student Registration, etc
Click to View Upcoming Training
Independent School Guides
We have created a series of videos and guides to help you complete various tasks such as 1701, Report Cards, Online Student Regitration, EOYR, etc
Click to Training Video & Guides
If you missed a live online training session or want to review it you can see all our previous training session recordings here
The Ministry has created a series of guides about using MyEducation for front desk staff, teachers, SPED coordinators and schedulers. These guides are similar to our guides just more detailed and generalized for all school types
Click to View Provincial Guides
These open workshops have no predefined topics and are when schools can come into a Zoom room and ask our team any questions that they have. We can demonstrate how to use particular functions or how to run specific reports that you may have questions about. It is also a chance for you to connect with others in the same role as you but in different schools and see how they optimize MyEdBC in their schools.
Click to View Upcoming Open Sessions
All requests for support should be submitted to our helpdesk. One of our team members will be happy to help you with any MeEdBC issues.
At the start of the school year and throughout the year you can book a one-on-one session with one of our staff members. We will do a desktop share with Zoom and help you through any problems you are having with MyEdBC.
Book One-on-One Session
If you have any questions you are always welcome to call us at 1-877-620-5673. *If no one answers we are likely on the other line supporting another school. Please submit a Helpdesk ticket or try calling us back and we will be happy to assist you.
Call Us at 1-877-620-5673
Frequently Asked Questions
I'm a parent/student how do reset my portal account/password?
If you are a parent or student you will need to contact your school to ask them to reset your username and password for the parent/student portals. My team has no access to reset or create parent portal accounts.
- How does my school join MyEdBC?
Support Team Members
Parents & Students
Usernames and Passwords
Please note that we CANNOT RESET any username or passwords for you.
You will have to contact your school to get them reset.
(Hours: 9am - 4pm)
Andrew - Project Manager
Patreen - Support