Current Employment Opportunities

MyEdBC Support & Trainer

We are looking to hire someone who can provide phone and email MyEducationBC support to the Independent Schools. All training on the MyEdBC software will be provided and no prior knowledge is required. 

Essential Duties: 

  • Answer phones and offer support on MyEducationBC, a student management system, for Independent Schools

  • Provide email support on MyEducationBC for Independent Schools

  • Provide in person and online training on MyEducationBC to school staff (once proficient)

Required Experience:

  • This position is non-technical in nature, however basic computer skills are required

  • Knowledge of Microsoft Excel and Google Workspace an asset 

  • Previous experience providing training or teaching is an asset but not required - must be comfortable speaking in front of people

  • Logical thinking - work through problems and able to provide clear answers to customers

  • Excellent English communication required - both written and spoken 

  • Interpersonal skills - ability to remain calm while helping clients work through technical issues

  • Work experience in a K-12 school environment an asset but not required


The office is located in Fort Langley, no telecommuting allowed. 


The position is part-time: 4 hour/day with time off over Christmas break, one or two weeks off at Spring Break and 3 or 4 weeks off in the summer.  

Hours would be 10-2pm, with some flexibility for the right person. 


Please submit your application by going here: https://forms.gle/EVFjYEv5htihcVpf8

Resume will be requested if needed. 


Approximate Position Start Date: Feb 1, 2022


Compensation: $21-24 / hour


 

Support Available to Independent Schools

The following resources are available to all independent schools that are using MyEducationBC

Upcoming Training

View upcoming live online training events that we have on various topics such as 1701, TRAX, Report Cards, Student Registration, etc
Click to View Upcoming Training

Independent School Guides

We have created a series of videos and guides to help you complete various tasks such as 1701, Report Cards, Online Student Regitration, EOYR, etc
Click to Training Video & Guides

Training Recordings

If you missed a live online training session or want to review it you can see all our previous training session recordings here


Click to Training Recordings

Provincial Guides

The Ministry has created a series of guides about using MyEducation for front desk staff, teachers, SPED coordinators and schedulers. These guides are similar to our guides just more detailed and generalized for all school types
Click to View Provincial Guides

Open Sessions

These open workshops have no predefined topics and are when schools can come into a Zoom room and ask our team any questions that they have. We can demonstrate how to use particular functions or how to run specific reports that you may have questions about. It is also a chance for you to connect with others in the same role as you but in different schools and see how they optimize MyEdBC in their schools.
Click to View Upcoming Open Sessions

Helpdesk

All requests for support should be submitted to our helpdesk. One of our team members will be happy to help you with any MeEdBC issues.


Login to Helpdesk

One-on-One Sessions

At the start of the school year and throughout the year you can book a one-on-one session with one of our staff members. We will do a desktop share with Zoom and help you through any problems you are having with MyEdBC.
Book One-on-One Session

Phone Us

If you have any questions you are always welcome to call us at 1-877-620-5673. *If no one answers we are likely on the other line supporting another school. Please submit a Helpdesk ticket or try calling us back and we will be happy to assist you.
Call Us at 1-877-620-5673

Frequently Asked Questions

219

Schools

49,485

Students

6,896

School Staff

3

Support Team Members

Contact

Parents & Students
Usernames and Passwords

Please note that we CANNOT RESET any username or passwords for you.
You will have to contact your school to get them reset.

Phone Us


1-877-620-5673
(Hours: 9am - 4pm)

Andrew - Project Manager

andrewsmit@bcsupportonline.com

Patreen - Support

patreen@bcsupportonline.com