We are now offering One-On-One online support sessions. These sessions are to cover more complicated issues, which cannot be easily addressed over the phone, or via Helpdesk. These sessions are designed to be up to an hour in length. We will be able to take control of your desktop, and walk through your questions together over the phone.  When you book a session, please leave a detailed description in the Comments box, on the screen where you enter your name, of what you would like to cover during the session so we can prepare.

To Login you will use the following Collaborate link:

https://ca-sas.bbcollab.com/m.jnlp?sid=7345&password=M.342732673940B798832630CF31617A

Please test that you can login the day before, and please login 15mins before your scheduled session.

The One-on-One sessions are available to book up to 10 days in advance.  If you would like a later date, and the registration has not yet opened for that date you can wait or contact the Helpdesk.

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